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Eğitim İçeriği
Anatomy of conflicts
- definitions
- outcome of conflicts
- negotiation theories and concepts
- argumentation theory,
- decision analysis,
- behavioral analysis,
- face negotiation theory,
- game theory,
- consensus building,
- strategic barging,
- discernment
Personality types
- persuasion
- positive
- patience
- inter-personal relationship
- assertiveness
- self-confidence
- communicative
- emotional intelligence
- body language
Leadership styles
- strategic
- transformative
- visionary
- democratic
- affirmative
Conflict resolution process
- opening the negotiation
- handling opposition/questions
- exchanging information
- effective communication
- maintain good relationship
- bargain and trade wants
- close in a timely and settling manner
- create win-win situations
Key conflict resolution skills
- effective speaking
- listening
- attitude
- respect
- care
- assertiveness
- self-confidence
- patience
- persistent
- creativity
- critical thinking
- problem solving
- empathy
- fairness
- openness
- commitment
Kurs İçin Gerekli Önbilgiler
There are no specific requirements needed to attend this course.
14 Saat
Danışanlarımızın Yorumları (4)
doing exercises, learning from each other, meeting colleagues virtually in small and large groups
Gergely Csuti - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Eğitim - Conflict Resolution, Assertiveness and Self Confidence
The atmosphere created by the instructor was very friendly and informal that helped the communication very much.
Endre Szuchovszky - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Eğitim - Conflict Resolution, Assertiveness and Self Confidence
It was interactive, interesting and inspiring.
Adrienn Vargane Racz - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Eğitim - Conflict Resolution, Assertiveness and Self Confidence
good balance between theories and practices